Design

From concept to creation and critical acclaim, we work with the world’s best.

Service design

The Retreat at Blue Lagoon Iceland

Comprehensive design for the ultimate luxury destination

To add a new facet to the wellness experience, Blue Lagoon, a fast-growing spa destination for sustainable luxury in Iceland, called on us to design a new luxury hotel, Michelin-starred restaurant and spa descending 3 meters into the volcanic earth.

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Trillio

Easy-to-use, connected pill reminder

Making IoT technology accessible for tech-challenged seniors, we designed Trillio as an easy-to-use portable device that looks like a traditional alarm clock, reminding users to take their medication. As part of a connected service ecosystem for the elderly, the seemingly simple device sparks a physical connection between patients, their healthcare providers and pharmacies.

Intendime

Bringing the touch of technology to sound

Our multidisciplinary team joined forces with the founders of IntendiMe, a new startup providing accessibility through an intertwined ecosystem of products including sensors, a smartwatch and an app. Applied directly to any sound source and connected via an integrated system, the sensors send alert notifications to a wearable smart device with extensive options and an intuitive interface.

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B&B Italia

A phygital luxury retail experience

Bridging the digital dimension with physical showrooms and retail outposts, we developed a holistic ecosystem opening up new opportunities for customer care, innovative services and upselling strategies.

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Blue Lagoon Iceland

Reinforcing retail spaces for a spa destination

We redesigned the new flagship retail for Blue Lagoon Iceland, one of the great spa destinations of the world, including the Ritual Bar, an entirely new retail concept to build a relationship with customers.

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Vök Baths

A destination submerged in sustainable experiences

Embracing an integrated approach spanning from interiors to strategy and branding, we channeled territory and tradition into a sustainable experience at Vök Baths.

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Blue Lagoon Iceland

Redesigning the customer experience of a destination

With more than 1,3 million annual visitors, Blue Lagoon Iceland is a travel destination with a complex ecosystem encompassing transportation, accommodation, food and beverage, retail and skincare.
Building on in-depth research to understand the spa’s customers and business needs, we defined a smooth, memorable customer experience – One which begins when the customer plans his Blue Lagoon visit and continues on through to his sharing of his spa experience post-visit.

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