Design

From concept to creation and critical acclaim, we work with the world’s best.

Experience design

E.ON

Setting up an energy bundle proposition for trusted digital experiences

We teamed up with EON, the leading European energy provider, who wanted to improve their value propositioning, and the way they were positioning themselves on an aggressive market to generate leads and build relationships with customers. In less than 3 months, we defined a bundle proposal, designed it, tested it with users and brought it to market. By accelerating the process and aligning the various stakeholders we built a customer excellence mindset internally, helping EON improve the way they manage innovation inside the company.


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Alkemy

Office design, employee happiness, hybrid lifestyle

Alkemy, specialized in the evolution of the business model of large and medium-sized companies and listed on Euronext Star Milan (ALK), called on us to rethink their headquarters in Milan for the company’s 10th anniversary. The result is a dynamic, vitaminic space having a positive impact on the employees' and clients' well-being.

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House of Wisdom

Envisioning the library of tomorrow

To celebrate the Emirate of Sharjah’s designation as a UNESCO World Book Capital, we joined forces with Injazat, Alkemy and Foster + Partners to create the House of Wisdom, imbuing spaces with an integrated digital experience across countless touchpoints.

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QC Terme

A full web, mobile first environment to foster clients’ choices.

Italian spas and resorts market leader QC Terme asked us to design a sleek, responsive, totally satisfying web experience. Our UX, UI, service design and digital teams have put their skills in good use to create a functional web ecosystem aimed at guiding million visitors in a world of endless services and able to provide an extremely user-friendly booking system. Extending the brand experience to the digital side, smoothly and seamlessly, is one of the design challenges our team loves to meet with.

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E.ON

Bridging the billing journey to build trust

E.ON tasked us with the redesign of their customer journey from the moment of energy meter reading to payment, digitalizing processes throughout and establishing new customer experience pillars. We also coached teams with cross-business unit sessions on creativity and decision-making to turn the billing journey into a valuable touchpoint connecting customers with the company.

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B&B Italia

A phygital luxury retail experience

Bridging the digital dimension with physical showrooms and retail outposts, we developed a holistic ecosystem opening up new opportunities for customer care, innovative services and upselling strategies.

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The Retreat at Blue Lagoon Iceland

Comprehensive design for the ultimate luxury destination

To add a new facet to the wellness experience, Blue Lagoon, a fast-growing spa destination for sustainable luxury in Iceland, called on us to design a new luxury hotel, Michelin-starred restaurant and spa descending 3 meters into the volcanic earth.

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Vök Baths

A destination submerged in sustainable experiences

Embracing an integrated approach spanning from interiors to strategy and branding, we channeled territory and tradition into a sustainable experience at Vök Baths.

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Blue Lagoon Iceland

Redesigning the customer experience of a destination

With more than 1,3 million annual visitors, Blue Lagoon Iceland is a travel destination with a complex ecosystem encompassing transportation, accommodation, food and beverage, retail and skincare.
Building on in-depth research to understand the spa’s customers and business needs, we defined a smooth, memorable customer experience – One which begins when the customer plans his Blue Lagoon visit and continues on through to his sharing of his spa experience post-visit.

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