Rethinking the hybrid office design for employee happiness
Alkemy, a company specialized in the evolution of the business model of large and medium-sized companies and listed on Euronext Star Milan (ALK), called on us to rethink their headquarters in Milan for the company’s 10th anniversary.
Two key factors laid the foundation for the entire project:
the organic growth of employees and an in-depth analysis of new working styles generated by the digital and post-pandemic landscape.
“Empowering people by defining their work by objectives can positively affect both
personal well-being and company growth. This new work-life balance model, fostered also by our new office’ layout, is a starting point
that can evolve with us over the years“
Duccio Vitali CEO Alkemy
Large-scale wall graphics by Alkemy creative team
bring authenticity to the brand’s presence throughout the spaces.
The new workspace is distinguished by 4 key elements:
#1 The complete redistribution of internal teams and tasks to facilitate workflows, team building and interactions
#2 A balanced number of meeting rooms, brainstorming and focus spaces, and private offices.
#3 Comfortable, well-defined common areas for all employees.
#4 Inspirational echoes of the brand identity in key areas.
Throughout the entire project, we followed Alkemy’s three core values:
Setting new experience standards in a rapidly evolving market
As a major player in fast and ultra-fast charging stations for electric vehicles, Atlante asked us for support with its multifaceted challenges.
Together with the client, our Service Design Team translated the company’s vision, its core values of sustainability and cutting-edge technological assets into tangible and visible opportunities. Basing on a multidisciplinary approach, we collaborated with Atlante to define the best possible customer experience across physical and digital touchpoints and to position the company as a benchmark in a rapidly evolving market.
Bringing brand experiences to life in the realm of retail
As part of the redesign for the overall retail concept of Blue Lagoon Iceland, we updated the flagship store located in Grindavík, to embody the Blue Lagoon brand. Physically translating the company’s core values and identity, the retail space now welcomes visitors with a full-fledged omnichannel brand experience.
Setting up an energy bundle proposition for trusted digital experiences
We teamed up with EON, the leading European energy provider, who wanted to improve their value propositioning, and the way they were positioning themselves on an aggressive market to generate leads and build relationships with customers. In less than 3 months, we defined a bundle proposal, designed it, tested it with users and brought it to market. By accelerating the process and aligning the various stakeholders we built a customer excellence mindset internally, helping EON improve the way they manage innovation inside the company.
Redesigning the customer experience of a destination
With more than 1,3 million annual visitors, Blue Lagoon Iceland is a travel destination with a complex ecosystem encompassing transportation, accommodation, food and beverage, retail and skincare.
Building on in-depth research to understand the spa’s customers and business needs, we defined a smooth, memorable customer experience – One which begins when the customer plans his Blue Lagoon visit and continues on through to his sharing of his spa experience post-visit.
For 3M Italy, we designed the corporate Innovation Center around the concept of ‘Microcosmos’. The center, where 3M meets its customers, gives an immersive experience while presenting 3M’s technologies in an elegant and responsive way.
The visit is divided by themes and designed around specific personas. During the visits, customers engage with 3M’s various solutions while building their own. The Italian innovation center is one of over dozen centers we've designed for 3M, located all over the world.
A full web, mobile first environment to foster clients’ choices.
Italian spas and resorts market leader QC Terme asked us to design a sleek, responsive, totally satisfying web experience. Our UX, UI, service design and digital teams have put their skills in good use to create a functional web ecosystem aimed at guiding million visitors in a world of endless services and able to provide an extremely user-friendly booking system. Extending the brand experience to the digital side, smoothly and seamlessly, is one of the design challenges our team loves to meet with.