Design
From concept to creation and critical acclaim, we work with the world’s best.
Atlante EV fastcharging experience
Setting new experience standards in a rapidly evolving market
As a major player in fast and ultra-fast charging stations for electric vehicles, Atlante asked us for support with its multifaceted challenges.
Together with the client, our Service Design Team translated the company’s vision, its core values of sustainability and cutting-edge technological assets into tangible and visible opportunities. Basing on a multidisciplinary approach, we collaborated with Atlante to define the best possible customer experience across physical and digital touchpoints and to position the company as a benchmark in a rapidly evolving market.
House of Wisdom
Envisioning the library of tomorrow
To celebrate the Emirate of Sharjah’s designation as a UNESCO World Book Capital, we joined forces with Injazat, Alkemy and Foster + Partners to create the House of Wisdom, imbuing spaces with an integrated digital experience across countless touchpoints.
DiscoverE.ON
Setting up an energy bundle proposition for trusted digital experiences
We teamed up with EON, the leading European energy provider, who wanted to improve their value propositioning, and the way they were positioning themselves on an aggressive market to generate leads and build relationships with customers. In less than 3 months, we defined a bundle proposal, designed it, tested it with users and brought it to market. By accelerating the process and aligning the various stakeholders we built a customer excellence mindset internally, helping EON improve the way they manage innovation inside the company.
E.ON
Bridging the billing journey to build trust
E.ON tasked us with the redesign of their customer journey from the moment of energy meter reading to payment, digitalizing processes throughout and establishing new customer experience pillars. We also coached teams with cross-business unit sessions on creativity and decision-making to turn the billing journey into a valuable touchpoint connecting customers with the company.
Generali Welion
Healthcare services for Europe’s leading insurance company
Generali Welion, the wellness company integrated under insurance giant Generali, called on us to design innovative healthcare services with a future-proof approach, envisioning new ones to be unrolled over the next three years while creating a framework to guide services development.
D-Heart
Designing a digital lifeline
Cardiovascular diseases are the leading cause of death and disability in the world, with a majority of deaths occurring in developing countries, where care is not readily available.
What if we could bring cardiovascular care to places where the infrastructure is lacking? What if that solution could also make the daily life of chronic patients easier?
Alkemy
Office design, employee happiness, hybrid lifestyle
Alkemy, specialized in the evolution of the business model of large and medium-sized companies and listed on Euronext Star Milan (ALK), called on us to rethink their headquarters in Milan for the company’s 10th anniversary. The result is a dynamic, vitaminic space having a positive impact on the employees' and clients' well-being.
DiscoverBlue Lagoon Iceland
Bringing brand experiences to life in the realm of retail
As part of the redesign for the overall retail concept of Blue Lagoon Iceland, we updated the flagship store located in Grindavík, to embody the Blue Lagoon brand. Physically translating the company’s core values and identity, the retail space now welcomes visitors with a full-fledged omnichannel brand experience.
DiscoverQC Terme
A full web, mobile first environment to foster clients’ choices.
Italian spas and resorts market leader QC Terme asked us to design a sleek, responsive, totally satisfying web experience. Our UX, UI, service design and digital teams have put their skills in good use to create a functional web ecosystem aimed at guiding million visitors in a world of endless services and able to provide an extremely user-friendly booking system. Extending the brand experience to the digital side, smoothly and seamlessly, is one of the design challenges our team loves to meet with.
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