Design

From concept to creation and critical acclaim, we work with the world’s best.

Omnichannel customer journey design

The Retreat at Blue Lagoon Iceland

Comprehensive design for the ultimate luxury destination

To add a new facet to the wellness experience, Blue Lagoon, a fast-growing spa destination for sustainable luxury in Iceland, called on us to design a new luxury hotel, Michelin-starred restaurant and spa descending 3 meters into the volcanic earth.

Discover

Blue Lagoon Iceland

Redesigning the customer experience of a destination

With more than 1,3 million annual visitors, Blue Lagoon Iceland is a travel destination with a complex ecosystem encompassing transportation, accommodation, food and beverage, retail and skincare.
Building on in-depth research to understand the spa’s customers and business needs, we defined a smooth, memorable customer experience – One which begins when the customer plans his Blue Lagoon visit and continues on through to his sharing of his spa experience post-visit.

Trillio

Easy-to-use, connected pill reminder

Making IoT technology accessible for tech-challenged seniors, we designed Trillio as an easy-to-use portable device that looks like a traditional alarm clock, reminding users to take their medication. As part of a connected service ecosystem for the elderly, the seemingly simple device sparks a physical connection between patients, their healthcare providers and pharmacies.

loading more contents

no more contents

ops, an error has occurred

MORE ITEMS

Our key contact for service design

Please rotate screen to portrait mode